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Security info confirms your identity

Security info is an alternating contact email address or telephone number that you add to your account. If you forget your password, or if someone else is trying to accept over your account, we send a verification code to that alternate e-mail or phone number. When you lot give the code back to us, we know that you're really you lot and then we can help go you back into your Microsoft business relationship.

Nosotros apply your security info merely to verify your identity if you lot're accessing personal information or if we find a problem with your account.

Earlier we first into how to manage your security info, let's brand sure we've successfully sent your verification code.

• If you'd similar to reset your password but the verification lawmaking didn't arrive, run into When y'all can't sign in to your Microsoft account.

• For tips near receiving and using verification codes, please see Troubleshooting verification lawmaking issues.

Manage your security info

Y'all can change your password, update info, or review contempo activeness. If you're not already signed in to your Microsoft account, y'all'll see a prompt.

Manage your security info

On your Security basics account page, you lot tin add, update, or remove security info. Select any of the following to find out how.

Important:

• You don't demand to remove old security info unless at that place is an account security take a chance (e.thousand. someone else has access to your old mailbox).

• If y'all do need to replace your security info, make sure you add together new info commencement.

• If you asking removal of all security info in your account, the info doesn't actually change for 30 days. During this fourth dimension, nosotros cannot accept further changes or additions to security settings or billing info. Your account is even so open and active, and you lot tin even so employ your email, Skype, OneDrive and devices as usual. Nosotros'll let you lot know when information technology'south time to enter new security info. Learn more than.

1. On the Security basics page, select the Update info button. If you're not already signed in to your Microsoft account, you'll exist prompted to sign in.

2. You may exist asked to enter a verification code to continue. If you lot don't accept access to your alternate email or phone number, choose I don't accept any of these and follow the instructions to replace your security info.

3. You'll run into your security info under Security settings. Choose Remove for any you want to remove. You may exist asked to add new security info earlier you can remove the old info.

Troubleshooting verification code issues

In that location are a number of possible explanations for why verification codes don't always arrive. Read through the listing of the about mutual causes, and see if any of them employ to you.

Does your phone block texts from unknown numbers?
If and then, change your phone settings then choose I don't have a code. We'll send another verification code.

Did your email send your verification lawmaking to your junk folder?

Check your junk email folder for a bulletin from a Microsoft account, and use the code sent to you lot. Valid verification codes come up from an @accountprotection.microsoft.com email address.

Marker @accountprotection.microsoft.com equally a trusted sender to receive your verification code in your inbox.

Is your telephone number or e-mail address entered correctly?
To keep your information safety when you're signing in, we simply show you lot the last ii digits of your telephone number or the beginning two characters of your email accost.

To see if your security info is correct:

1. Sign in to your Security basics page with your Microsoft account.

2. SelectUpdate info.

3. Choose a method that you know works, or choose I don't have whatsoever of these to replace your security info.

Does your alternating email accost end in @outlook.com, @hotmail.com, @live.com, or @msn.com?
If so, you're using ane Microsoft account to verify another Microsoft business relationship. This can brand information technology catchy to go along rail of which one you're signed in to. When you sign in to the second account (to get the code sent to that electronic mail), most browsers automatically sign you out of the start business relationship (the i that'southward actually requesting the lawmaking).

To get your verification code:

1. Using a browser in privacy style, sign in with the first account. This lets you stay signed in to both accounts at the aforementioned fourth dimension.

2. When you're prompted to enter the verification lawmaking that was sent to your alternate email address, don't close the browser window.

3. Open a new window in privacy mode. Ctrl + Shift + P is the shortcut for InPrivate Browsing in Microsoft Edge and Internet Explorer. If y'all're using a different browser, check that browser's assistance for info virtually privacy mode.

4. In the new window, sign in to your alternating e-mail business relationship and look for the message from the Microsoft account team. Copy or write down the verification lawmaking from the message.

5. Return to the window that is asking y'all for the verification code. Enter the code and follow the instructions.

When yous come across a message asking y'all to brand sure you can receive a verification code, verify or add together new security info. Y'all can skip it for 24 hours at a time, only subsequently seven days from the start detect you'll have to verify or add new security info earlier you can sign in once again.

Nosotros won't enquire y'all to verify your security info every time you sign in. Occasionally, we might ask you lot to check information technology again—for example, if you oasis't signed in for a long while. This is our way to brand certain your info is current.

No. A verification code doesn't replace your password, then information technology won't piece of work to enter a verification lawmaking in the countersign box. Nosotros utilize verification codes in addition to passwords as an actress layer of security in case someone else learns your password.

Need more help?

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Source: https://support.microsoft.com/en-us/account-billing/microsoft-account-security-info-verification-codes-bf2505ca-cae5-c5b4-77d1-69d3343a5452

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